Aunty Home Cooking 住家伙食

Terms & Conditions

These terms describe how ordering, delivery, payment and changes work when you buy meals from Aunty Home Cooking.

Who we are

Aunty Home Cooking is a home-based meal preparation and delivery business operating from Puchong, Selangor, Malaysia, serving selected areas of the Klang Valley.

Aunty Home Cooking, Puchong, Selangor, Malaysia · WhatsApp +60 10-865 5536 · [email protected]

Orders and confirmation

Orders are placed and confirmed over WhatsApp. An order exists once we have confirmed your delivery area, package, start date and price. Home meal package prices are published: RM15 per meal for 1 pax, RM28 for 2 pax and RM42 for 3 pax, with rice as an add-on at RM2 per pax. Kindergarten and catering orders are quoted by headcount, Puchong area only, minimum 10 pax with 3 days notice.

We may decline an order if your address is outside our practical delivery range, if we cannot meet the timing, or if capacity for a large booking is not available.

Menu and substitutions

We do not operate a fixed menu. Dishes rotate daily based on what is freshest at the market each morning and what has been delivered recently, and the menu does not repeat within one month. We cook pork, chicken and fish only, no beef or lamb, and we do not offer vegetarian meals. Photographs on this website are examples of past deliveries, not a list of dishes available to order.

Where an ingredient is unavailable we will substitute a comparable dish rather than omit it.

Delivery

We deliver on a planned daily route. Arrival falls within a consistent window rather than at an exact minute, and may vary with traffic or public holiday schedules. Delivery is free across Puchong and Bandar Sunway; other areas are on request and we will tell you before you order whether it works.

Deliveries to condominiums and office buildings are subject to building access rules. Please tell us about guardhouse registration, lift restrictions or loading bay requirements in advance. If the building does not allow us up, we hand the meal to the guardhouse or lobby.

Customers provide their own containers and there is no deposit. If nobody is home we lend a tiffin set, which is returned the next day.

Payment

Payment is made before the first delivery, by DuitNow, bank transfer or cash. We do not process card payments and do not store card details.

For recurring business arrangements, invoicing terms are agreed in advance.

Changes, pauses and cancellation

You may pause, change headcount, skip a day or stop altogether by messaging us. Because purchasing and cooking are planned ahead, please give at least 1 day's notice; a paid day you skip is moved to a later date; changes requested after we have shopped and started cooking for a given day may not be possible.

For large one-off bookings, late cancellation may not be refundable where ingredients have already been purchased. We will always tell you the position honestly rather than applying a hidden penalty.

Food safety and your responsibility

Meals are cooked fresh and intended to be eaten soon after delivery. If you are not eating immediately, refrigerate promptly and reheat thoroughly. We cannot be responsible for food left at room temperature for extended periods after delivery.

You are responsible for telling us about allergies and dietary restrictions before you order. We will tell you honestly what we can and cannot accommodate.

What we do not claim

We are not a halal-certified kitchen and our menu includes pork on some days. We do not publish calorie counts or nutritional tables because we have not had dishes laboratory-tested. Any description of our food on this website is a plain description of how it is cooked, not a medical or nutritional claim.

Nothing on this website should be treated as dietary or medical advice.

Governing law

These terms are governed by the laws of Malaysia.